Privacy Policy

1. Data Controller

Enovea is the controller of the personal data processed through the Service, unless explicitly stated otherwise for a particular processing activity.

Enovea
[Legal company name]
[Postal address]
Email: administration@enovea.net

2. Data We Collect

Depending on how you use the Service, Enovea may collect and process the following categories of data:

• Account data: name, email address, login details, account identifiers.
• Vehicle-related data: VIN, mileage, fuel level, battery status, maintenance indicators, warning signals, technical status, and location data where available and enabled.
• Usage and technical data: IP address, device/browser information, logs, timestamps, error reports, session information, and analytics data.
• Support and communications data: messages, requests, and information you provide when contacting Enovea.

Certain vehicle data may be obtained through authorized partners or manufacturer integrations, including services provided through High Mobility.

3. Purposes of Processing

Enovea processes personal data to:

• provide, operate, and maintain the Service;
• authenticate users and manage connected vehicles;
• display vehicle information and enable platform features;
• improve performance, reliability, usability, and security;
• detect fraud, abuse, unauthorized access, and technical issues;
• respond to support requests and communicate with users;
• comply with legal, regulatory, and contractual obligations.

4. Legal Bases for Processing

Where GDPR applies, Enovea relies on one or more of the following legal bases:

• Consent, notably when a user authorizes the connection of a vehicle or enables specific data access.
• Performance of a contract, when processing is necessary to provide the requested Service.
• Legitimate interests, such as securing the Service, preventing misuse, improving reliability, and managing operations.
• Compliance with legal obligations, where processing is required by law.

5. Data Sharing

Enovea may share personal data with the following categories of recipients when necessary:

• vehicle data intermediaries and integration partners, including High Mobility;
• cloud hosting, infrastructure, monitoring, and support providers;
• professional advisers, auditors, insurers, and legal counsel where appropriate;
• competent authorities, regulators, courts, or law enforcement when required by law.

Enovea does not sell personal data.

6. International Data Transfers

If personal data is transferred outside the European Economic Area, Enovea will implement appropriate safeguards as required by applicable law, including standard contractual clauses or equivalent legal transfer mechanisms where relevant.

7. Data Retention

Enovea retains personal data only for as long as necessary for the purposes described in this Policy, including service delivery, support, dispute resolution, security, and legal compliance.

Vehicle connection data may be deleted or anonymized after a vehicle is disconnected, unless retention is required for legal, accounting, evidentiary, or security reasons.

8. Security

Enovea implements appropriate technical and organizational measures designed to protect personal data against unauthorized access, unlawful processing, accidental loss, destruction, or damage.

However, no system can be guaranteed to be fully secure. Users should also take reasonable steps to protect their credentials and connected accounts.

9. Your Rights

Subject to applicable law, you may have the right to:

• access your personal data;
• request rectification of inaccurate data;
• request erasure of your data;
• request restriction of processing;
• object to certain processing activities;
• receive your data in a portable format, where applicable;
• withdraw consent at any time when processing is based on consent.

You may also have the right to lodge a complaint with your competent supervisory authority, including the CNIL in France.

10. Cookies and Analytics

Enovea may use cookies or similar technologies that are strictly necessary for the operation of the Service and, where applicable, analytics tools to improve performance and user experience.

If non-essential cookies are used, Enovea will implement an appropriate consent mechanism as required by law.

11. Policy Updates

Enovea may update this Privacy Policy from time to time to reflect legal, technical, or operational developments. The most recent version will be published on this page with an updated effective date.

12. Contact

For privacy-related questions or to exercise your rights, please contact:

Enovea
16 Rue Jacques Monod, 76130 Mont-Saint-Aignan
Email: administration@enovea.net